FAQ
FREQUENTLY ASKED QUESTIONS
Orders & Shipping
Q: How long does shipping take?
A: Orders are typically delivered within 7–15 business days depending on your location and shipping carrier. Delivery times may vary due to customs inspections, holidays, or local postal services.
Q: How can I track my order?
A: Once your order ships, you will receive a tracking number by email. You can use this tracking number to monitor your shipment status.
Q: My order is delayed. What should I do?
A: If your order has been in transit for an unusually long time, please contact us at support@shopzelmora.com. We will investigate and assist you as quickly as possible.
Returns & Refunds
Q: What is your return policy?
A: We offer a 14-day return period from the delivery date. Items must be returned in their original condition and authorized by our support team before being shipped back.
Q: Can I get a refund if my item arrives damaged?
A: Yes. If your item arrives damaged, please contact us within 7 days of delivery and provide clear photos or videos. We will arrange a replacement or refund where applicable.
Q: What if I receive the wrong item?
A: If you receive an incorrect product, size, or color, please contact us with photos of the item received. We will review the issue and provide a replacement or refund if eligible.
Q: What if parts are missing from my order?
A: Please contact us with photos and details of the missing components. We will determine whether a replacement or refund is appropriate.
Order Changes & Cancellations
Q: Can I cancel my order?
A: Orders can be canceled before they are processed or shipped. Once an order has entered processing, cancellation may no longer be possible.
Q: Can I change my shipping address after placing an order?
A: Please contact us immediately. Address changes may only be possible before the order is shipped.
Delivered Orders
Q: Tracking says "Delivered" but I did not receive my package.
A: Please first check with household members, neighbors, and your local post office. If the package cannot be located, contact us for further assistance.
Returns
Q: Where should I send my return?
A: Do not return products without authorization. Contact our support team first and we will provide return instructions if your return request is approved.
Q: Do customers pay return shipping costs?
A: Return shipping costs may vary depending on the reason for the return and the customer's location. Our support team will provide details during the return process.
Products
Q: Why does the product color look slightly different?
A: Colors may vary slightly due to lighting conditions, photography, and different monitor or mobile device settings.
Q: How do I choose the correct size?
A: Please refer to the size chart available on each product page before placing your order.
Contact Us
Q: How can I contact customer support?
A: You can reach us anytime at:
Our team will respond as quickly as possible and help resolve your issue.